Customer Service Policy

HomeCustomer Service Policy

We are a long established, family run department store, which constantly aspires to provide exceptional customer service whilst supplying excellent quality products.

We hope that you’re pleased with any purchase you’ve made from Vincent Davies and that you’ll never have reason to complain – but if there’s something you’re not happy with, we’d like you to tell the relevant person about it so that we can try to put matters right.  We also have a customer comment box at the front of the store, where you can leave a written message on your views of the store and the service you have received.

If you have a complaint about a product or the service you received in-store, we encourage you to raise this during your visit by speaking to a manager who can deal with it appropriately. You can ask any member of our team who will be happy to call the relevant manager or team leader.

If you’re still not happy with our response, please contact us using one of the methods below. If you call us, we’ll try to resolve your complaint while you’re on the phone. Most of our customers’ queries can be resolved quickly. If this isn’t possible, we will agree a course of action with you and keep you updated regularly.

By telephone: 01437 768014

By E-mail: admin@vincentdavies.co.uk

By Post:

Vincent Davies the Department Store

Fishguard Road

Haverfordwest

Pembrokeshire SA62 4BT

Facebook: Vincent Davies Department Store | Haverfordwest | Facebook

We welcome customer feedback and try wherever possible to act on it to continually improve the service we offer. We make sure any complaints are handled fairly and professionally within appropriate timescales. Information that we hold about our customers will be handled properly and responsibly. It is our responsibility to protect our customers’ personal data.

How to find us

Vincent Davies Department Store, Fishguard Road,
Haverfordwest, SA62 4BT

Store Opening

Mon – Sat:

10.00am – 5.00pm

Sun:

10.00am – 4.30pm

Excellent4.4 Based on 1541 reviews fromSue HarrisSue Harris ★★★★★ Great cafe where you can chat over a coffee without feeling awkward.Alasdair MacKAlasdair MacK ★★★★★ Friendly service with great views and interesting restaurant choices. Is very popular, so can be a wait for tables; but they operate a very useful pager system, so you can shop while waiting.Quality furniture including beds, household accessories and seasonal 'garden centre'.Site enhanced with recent addition of fast and super-fast EV charging units at adjacent Texaco filling station.Sue ReadySue Ready ★★★★★ Great place for everything. Always worth a visitRichard EvansRichard Evans ★★★★★ Best breakfasts in Pembrokeshire!Good food, excellent service, friendly staff, very clean restaurant.We are regulars, and enjoy every visit. Recommended!!jono Gurneyjono Gurney ★★★★★ jonathan maycockjonathan maycock ★★★★★ What a place/store this is!! Magnificent!! Wife and I spent 2.5 hours there.So many different areas of the store with very friendly and informative staff."The cafe" was excellent 👍👌.We thoroughly enjoyed the food and drink,and the views across the valley was beautiful.We found so many different things in Vincent Davies, that we haven't found in other stores.My wife was astounded that she found a "Smeg kettle" for more than half the price !! Ooh! My new favourite store 😁Andrea PrinceAndrea Prince ★★★★★ Always love this shopJames GriffithsJames Griffiths ★★★★★ Andrew WalkerAndrew Walker ★★★★★ Made to feel very welcome. The servers are well organised and keen to provide great service. I had a decaf flat white. A bit if a faff for them, but no hint of that. The cafe is clean, food high quality and the store has obviously had huge investment. This is a good shopping / casual dining destination.IanIan ★★★★★ georgena blythinggeorgena blything ★★★★★ Lorraine PearmainLorraine Pearmain ★★★★★ Love this shop .Enjoyed the singing penguins at ChristmasStaff are always polite and friendlyemma richardsemma richards ★★★★★ Absolutely love this place. Cafe is pricey but it's good quality.Sheilagh WatsonSheilagh Watson ★★★★★ Love this place. Different bits and pieces evertime I pop inJeanette FloydJeanette Floyd ★★★★★ Excellent store, good quality goods and excellent service .Ian HarriesIan Harries ★★★★★ Nice clean shop and friendlyCelia TaylorCelia Taylor ★★★★★ Wonderful selection of goods & friendly helpful staffWomanCidWomanCid ★★★★★ Omg what great place to loose a few hours mooching around on a rainy day.js_loader

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