What are your Opening Hours?
We are open Monday to Saturday 9.00am to 5.30pm and Sundays 10.30am to 4.30pm. Café Vincent closes 30 minutes before the rest of the store.
What are your Bank Holiday Opening Hours?
Normally our Bank Holiday Opening Hours are 10am to 5.00pm; however please check in-store for seasonal variations.
Which days do you close?
We only ever close on:
- Christmas Day
- Boxing Day
- New Year’s Day
- Easter Sunday
- Annual Stocktaking Day which is usually the first Monday in January (See in-store for details near the time).
Do you sell Gift Vouchers?
Yes we do. We sell our own Gift Vouchers which are available in £1, £5, £10 and £25 denominations and come complete with a complimentary gift wallet. If you are unable to visit the store you can purchase them over the phone on 01437 768014.
What is your returns policy?
We are happy to offer an exchange or full refund for all purchases* returned to us in a perfect, re-saleable condition, with a receipt, within 28 days of purchase. If you do not have a receipt, then an exchange will be considered at the Manager’s discretion. This does not affect your statutory rights. *Excludes Furniture, Beds, Garden Furniture, Livestock, Food & Drink, and Earrings, Custom-made products, Sale items and Seasonal Products such as Christmas Decorations. We also have a special Returns Policy to cover the Christmas Gift period.