Customer Code of Conduct

Our Commitment

We are committed to providing a safe, welcoming, and respectful environment for all customers, employees, and visitors.

To help us achieve this, we ask all customers to follow the standards below:

Respectful Behaviour

• Treat all staff and fellow customers with courtesy and respect.
• Do not use abusive, threatening, or offensive language.
• Follow reasonable requests and instructions from store staff.

Harassment & Abuse

We operate a zero-tolerance policy towards harassment or abuse of any kind.

This includes:

• Verbal abuse, threats, or intimidation
• Offensive or discriminatory comments
• Aggressive or disruptive behaviour

Sexual Harassment

We operate a zero-tolerance policy towards sexual harassment under any circumstances.

This includes, but is not limited to:

• Unwanted physical contact
• Inappropriate comments, jokes, or gestures of a sexual nature
• Staring, leering, or intrusive behaviour
• Any conduct that makes others feel uncomfortable, unsafe, or intimidated

Equality & Inclusion

• We welcome everyone and expect all customers to respect others regardless of gender, race, age, disability, religion, or sexual orientation.
• Discrimination or prejudice of any kind is not acceptable.

Consequences of Unacceptable Behaviour

Failure to follow this Code of Conduct may result in:

• Being asked to leave the store
• Refusal of service
• In serious cases, involvement of security or law enforcement